Shipping Policy

At allkeys.in we are committed to providing excellence and ensuring the complete satisfaction of our customers. We proudly offer digital shipping services, and we assure you that we re dedicated to getting your order to you as swiftly as possible. Please bear in mind any holidays that might affect delivery times We also offer same day delivery for your convenience

  1. SHIPPING

All orders for our products are processed and dispatched within 1-2 hours to your provided email or phone number via text and WhatsApp Please note that orders are not shipped or delivered during working hours 24/7. While we strive for prompt delivery, shipments of codes/keys may experience slight delays, so we appreciate your patience. If there’s a significant delay in the shipment of your order we will promptly notify you via email

  1. GST & TAX

When you make a purchase from https://allkeys.blog/ you do not need to pay any additional GST or taxes as all our products are inclusive of tax

Only Pay You Service Fee

3. Refund & Returns Policy

Our refund and returns policy is valid for 6 days for physical products only. If 6 days have passed since your purchase of a physical product, unfortunately, we cannot offer a full refund or exchange. Digital products are non-refundable under any circumstances.

4. Eligibility for Returns (Physical Products):

  • The item must be undamaged and in the same condition as when you received it.
  • The item should be in its original packaging.
  • The seal sticker with signature should remain intact, and the serial number must match. If either is removed or tampered with, no return will be accepted.

5. Non-Returnable Items:

  • Games
  • Gift Cards
  • Game Points
  • DLC (Downloadable Content)
  • Game Software
  • Digital Products (No Refund)

6. Return Process (Physical Products):

To complete your return for eligible physical products, we require the receipt or proof of purchase. Additionally:

  • Please ensure you take an unopened video when you receive the parcel. If there is an issue, this video will help us process your return or exchange. Without the video, no return or exchange will be accepted.

7. Pre-Owned Games:

  • We provide a 12-hour functionality warranty for pre-owned games after delivery.
  • Each disc is stamped with our logo to facilitate returns and prevent misuse. Returns or replacements will only be processed if the stamp remains untampered.
  • If the product is faulty, we will arrange a pickup, test it, and provide a replacement if needed.
  • If the item is fully functional, it will be returned to you, and you will be responsible for shipping charges.

Replacements for Pre-Owned Consoles

Our replacement policy is valid for 6 days from the delivery date. Customers can request a replacement for pre-owned consoles if the product is damaged on arrival, arrives in damaged condition, or is a miss-shipment (wrong product). To process your return or replacement, you must take a video before opening the package.

8. Warranty for Pre-Owned Consoles:

We offer a 6-day testing warranty for pre-owned consoles. If you encounter any issues within this period, you can return the item for a replacement or free repair (if a replacement is unavailable).

Important Note:

  • Every pre-owned console, controller, or product comes with a warranty label sticker that includes the date and our signature. If this sticker is tampered with, removed, or missing, no return, no exchange, or no replacement will be accepted.
  • If you receive an item without the warranty label or sticker, you must notify us immediately via WhatsApp after receiving it. An unboxing video is mandatory when opening the package.

Restocking Fee for Misrepresentation:

allkeys.in reserves the right to test all “damaged on arrival” returns and may impose a restocking fee of 20-25% of the product’s sales price if the customer misrepresents the condition of the product.

  • Misuse or tampering by the customer, missing parts, or a mismatch of serial numbers will result in a higher restocking fee. This fee will depend on the condition of the product upon return.

Here’s a more polished version of your Refund Policy with improved flow and clarity:

9. Refunds

Once we receive and inspect your returned item, we will send you an email to notify you that we’ve received your return. We will also inform you whether your refund has been approved or rejected.

If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within 4-5 working days.

Late or Missing Refunds

If you haven’t received your refund yet, please follow these steps:

  1. Check your bank account again to ensure the refund isn’t pending.
  2. Contact your credit card company, as it may take some time before the refund is officially posted.
  3. Contact your bank, as there may be a processing delay before the refund is reflected in your account.

If you’ve completed all of these steps and still haven’t received your refund, please contact us at:

  • Email: support@allkeys.blog
  • WhatsApp: +91 9505243660
  • Call/SMS on WhatsApp: +91 9848894155
  • WhatsApp: +91 8897346255

10. What to Do if You Receive an Incorrect or Faulty Product

We sincerely apologize if you have received an incorrect or faulty product. To help us resolve the issue promptly, please follow these steps:

  1. Take a video before opening the package. This video is required to process your return or replacement request.
  2. Contact us immediately with your order number and a description of the issue. We will investigate the matter and assist you further.

Return Policy for Faulty or Incorrect Products

  • Defective or Damaged Products: We accept returns only if the product is defective or damaged. We do not accept returns if the wrong product was selected by the customer.
  • Return Process: If reverse pick-up cannot be arranged due to operational restrictions, you will be responsible for shipping the faulty product back to our store address at your own cost.
  • Wrong Product Selection by Customer: We do not accept cancellations or returns if the customer selects the wrong product after delivery. Please carefully review product specifications before making your purchase. If you need assistance, feel free to contact us via WhatsApp.
  • Restocking Fee for Wrong Selection: If the wrong product was selected by the customer, the return request may be discretionary and subject to a restocking fee of 10%-25% of the product’s price.
  • Order Cancellations: If you cancel an order after it has been procured but before delivery, a restocking fee of up to 10% may apply.
  • Warranty Support: For any issues with faulty products, please reach out to us via WhatsApp or email us at support@allkeys.blog.

Important Reminder:

  • No Returns for Incorrect Selection: We cannot accept returns or cancellations for incorrect product selections after delivery.
  • Double-check Specifications: Always carefully review the product specifications before placing your order to avoid any issues.

11. Order Cancellation Policy

You can cancel your order at any time before shipment by reaching out to us through WhatsApp or by phone.

For prepaid orders that are canceled prior to dispatch, a non-refundable processing fee of 3.99% (inclusive of applicable taxes) will be applied, regardless of the payment method used. This fee is necessary to cover processing costs.

However, if the cancellation is due to an error on our part, such as an out-of-stock product or any issue caused by allkeys, this processing fee will be waived.

  • Email: support@allkeys.blog
  • WhatsApp: +91 9505243660
  • Call/SMS on WhatsApp: +91 9848894155
  • WhatsApp: +91 8897346255
  • Shipping Returns Policy
  • To return your product, you will need to ship it back to us.
  • Shipping Costs: You will be responsible for paying for your own shipping costs when returning the item. Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.
  • Return Shipping Timeline: Depending on your location, the time it takes for your returned or exchanged product to reach us may vary.
  • Trackable Shipping: For more expensive items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we are not responsible for any items lost in transit.

12. Shipping Policy

  • We currently offer delivery services exclusively within India. However, we are thrilled to announce that worldwide shipping will be available soon!
  • For domestic deliveries, we have partnered with reliable shipping providers such as Delhivery and Shiprocket to ensure timely and secure delivery of your orders.
  • Stay tuned for updates on our international shipping services!

Need Help?

  • WhatsApp: +919848894155,+919505243660
  • Email: Reach out to us at support@allkeys.blog for any questions related to refunds or returns.

Last Update 01-01-2025 Time 11:00 A.M